Price quote exclude the Goods and Services Tax. Provincial Sales Tax is extra where applicable. For orders shipped in New Brunswick, Nova Scotia and Newfoundland, the Harmonized Sales Tax will apply.

Product changes, substitutions and errors

All descriptions and illustrations in this catalogue are based on the best information available at the time of publication. Although every effort has been made to ensure accuracy, specifications are subject to error. Manufacturer's specifications may change or products may be discontinued without notice.

Payment Terms

Net 30 days. $50.00 minimum order applies prior taxes. Specific terms will be applied to your account. Invoices unpaid by the due date are subject to late payment charges.

Delivery Terms

Delivery charges will apply for all deliveries. Please contact your Drollis Safety Supply representative for details.

Lost or damaged goods claims

All claims for lost or damaged goods must be reported to us within 48 hours of receipt of goods. You will be given further instructions at the time.

If any package called for on the Bill of Lading is short or damaged, DO NOT ACCEPT the goods until the driver makes a damage or short notification on the Bill of Lading. The Bill of Lading signed by you is an acknowledgement to the carrier that all the goods have been received in good condition.

If any concealed loss, damage or shortage is discovered upon opening the packages, REPORT this to us within 48 hours of receipt of goods.

Failure to follow the above guidelines may result in the inability for us to process the claim. We are willing to assist you every possible means in collecting third party claims for the loss or damages, but this willingness on our part does not make us responsible for the collection of the claims or replacement of the material at no charge. Claims if promptly reported, will be dealt with before payment of invoice is due. Claims must not be deducted from our invoices, nor payment of any invoices withheld awaiting adjustment of such claims.

Return goods procedure / warranty

Goods may not be returned without our consent. Requests must be made within 10 days of receipt of goods. A "RA" (Return Authorization) number will be issued upon acceptance of your request for return and must accompany all goods returned to us.

Do not ship goods back to us Collect. Collect shipments will be refused. Please call for instructions. Your request will be processed as quickly as possible. You should hear from our representatives within 48 hours of receipt of your request.

Goods for return are subject to a 15% restocking charge. This will be waived if it is determined upon investigation, that you or your company was not responsible.

Full credit will not be given if the product is not returned to us in its original, unmarked condition.

Most of the products we represent carry a manufacturer´s warranty and/or guarantee. We will be happy to honour their warranties / guarantees. However, warranties / guarantees do not apply to damages caused by misuse or abuse.

When making inquiries, always refer to the "RA" number. Please allow us 48 hours to process your request. All requests should be resolved within 30 days. If you are still not satisfied with the progress of your request, please call for assistance.